Support and Service
We are committed to ensuring an excellent experience for our customers, with comprehensive support throughout the life of the product. Our team of certified trained professionals, from clinical application to software and service support, offer you peace of mind when purchasing from GSI. We are a committed and proactive team, providing a resolution no matter the level of complexity. Additionally, remote assistance and a live chat are available to help resolve any questions that you may have about your equipment.
Local Support
As a global organization, we have a strong brand presence in over 70 countries. GSI is committed to providing exceptional and easily accessible support throughout our extensive distribution network. We partner with local organizations that can support the complete needs of our customers. Our local GSI distributor in your area serves as the first point of contact for you to meet your requests. They will work with you to find the correct solution for your equipment. Reach out to your distributor today to get connected.
Audiometric Equipment Calibration
Your local GSI partners can provide you with everything you need in calibration services.
Why is calibration important?
Calibration is important to ensure that testing is as accurate as possible. Over time, periodical checks are required to keep audiometric equipment operating consistently. It is recommended that users calibrate their equipment at least annually, but many clinics calibrate as frequently as quarterly due to heavy use of the equipment. Your local technician will be able to answer any questions that you may have about a proper calibration schedule.
How does calibration work?
For audiometers, a technician will perform an acoustical calibration. They will attach a transducer to a coupler or artificial ear and compare the SPL to a known standard (such as ANSI S3.6 2018, ISO). This process verifies that the transducers that are used in testing are calibrated to the piece of equipment that is being used. It is not recommended to swap transducers for testing, as the transducers that are tested by the technician will be calibrated to that specific piece of equipment.
For tympanometers, the coupling method is similar. The difference with tympanometers is that the pressure systems will need to be checked for potential leaks to ensure that the output is correct. The technician will then do cavity checks to make sure the volumes are correct. Finally, a probe tip check is necessary to make sure it is free of debris.
For OAE and ABR devices, an ear simulator is used to verify that the device is outputting the correct stimuli. Similar to tympanometer calibration, a thorough cleaning of the probe is required to ensure there is not any debris that is affecting the test process. The microphone is also tested to make sure it is reading the correct level.
For more information about calibration, read our blog, Why Do We Calibrate Our Audiometric Equipment?
Clinical Support
Our clinical application support team provides valuable insight and troubleshooting guidance for common questions about your device. The members of our clinical application team have a combined 60+ years of experience in the industry, with the knowledge to address any task with GSI equipment. Some of what you can expect from this team includes configuring your equipment, providing tips and tricks to common testing scenarios, or reviewing additional materials for further product education.
Software Support
Our software support team is ready to address any computer issues that may arise with your equipment. The team will instantly connect and resolve any software, configuration, or compatibility errors, ensuring your clinical uptime. We want to resume smooth operation and optimal performance of our products, while being attentive and responsive to your needs.
Tech Support
Our skilled service team provides timely repairs when they are needed. We understand that repairs are critical to our customers’ operations and productivity, and we want to minimize that downtime. Grason-Stadler products can span generations in operation, which is a true testament to their quality. As a result, parts may be limited or discontinued. Our team will do their best to service your device and find a suitable solution.
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